Returns & Exchanges
At Buff City Soap, we want you to love your handmade plant-based products as much as we do. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of the original purchase date.
Verify Eligibility
Ensure your items are in their original, unused condition and were purchased within the last 30 days either online or at one of our Soap Makeries.
Gather Documentation
Locate your original receipt or online order confirmation email to ensure a smooth processing of your refund or exchange.
Choose Your Return Method
Visit any Buff City Soap location for an immediate exchange, or contact our customer care team to initiate a mail-in return for online orders.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method, typically appearing in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing