Frequently Asked Questions
Everything you need to know about our plant-based, handmade soaps and body care.
Are Buff City Soap products handmade?
Yes! Every single product is handcrafted daily in our local Soap Makeries. We take pride in making our soaps right in front of you using plant-based ingredients.
What ingredients do you use in your soaps?
We focus on plant-based ingredients like coconut oil, olive oil, and shea butter. Our products are free from harsh chemicals, detergents, and animal fats.
How long does shipping take for online orders?
Standard shipping typically takes 3-7 business days. Once your order is handcrafted and packed, you will receive a tracking number via email.
What is your return policy?
Due to the personal nature of our products, we cannot accept returns once an item has been opened. However, if you are unsatisfied with your purchase, please contact us within 30 days for a resolution.
Can I customize the scent of my products?
Absolutely! In our physical Soap Makeries, you can customize your favorite products with a variety of scents. For online orders, we offer our most popular pre-scented combinations.
Are your products safe for sensitive skin?
Our plant-based formulas are designed to be gentle. However, we recommend checking the full ingredient list on each product page or testing a small patch of skin if you have specific allergies.